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Shipping Policy – Teesupply.com
At Teesupply.com, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand the details of our shipping process.
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Processing Time:
- All orders are processed within 1-2 business days (Monday-Friday). Orders placed after 2 PM EST on Fridays, weekends, or holidays will be processed on the next business day.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through the link provided in the email.
Shipping Restrictions:
- We currently ship only within the United States. Unfortunately, we do not offer international shipping at this time.
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through the link provided in the email.
Delivery Issues:
- If your order is delayed or you have not received it within the expected timeframe, please contact our customer service team at support@teesupply.com. We will work to resolve any issues promptly.
- Teesupply.com is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If your package is marked as delivered but you have not received it, please check with your neighbors or contact the carrier directly.
Address Changes:
- Please ensure your shipping address is correct when placing your order. We are unable to reroute packages once they have been shipped. If you notice an error in your shipping address, contact us immediately, and we will do our best to assist.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy.
Thank you for shopping with Teesupply.com. We appreciate your business and strive to provide you with a seamless shopping experience.
Returns & Exchanges
Return Policy – Teesupply.com
At Teesupply.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- To be eligible for a return, the item must be unworn, unwashed, and in the same condition that you received it, with all original tags and packaging intact.
- Sale items and items marked as “Final Sale” cannot be returned or exchanged.
Return Process:
- Request a Return:
- Email us at returns@teesupply.com with your order number and the reason for your return. We will respond within 1-2 business days with further instructions.
- Ship Your Return:
- Once your return is approved, we will provide you with a return shipping label. Securely package the item(s) and attach the label. Drop the package off at your nearest shipping location.
- Inspection and Refund:
- Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Return Shipping Costs:
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
- For all other returns, the cost of return shipping will be deducted from your refund.
Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us at returns@teesupply.com within 7 days of receiving your order. We will arrange a replacement or provide a full refund.
Non-Returnable Items:
- Gift cards, and items marked as “Final Sale” are non-returnable and non-refundable.
Late or Missing Refunds:
- If you haven’t received a refund within 7 business days of approval, please check with your bank or credit card company. If you’ve done this and still have not received your refund, contact us at support@teesupply.com.
Thank you for shopping with Teesupply.com. We value your business and strive to provide a hassle-free return process.